FAQ

Speak!

Below you will find some of our most frequently asked questions and answers. Please keep in mind that one of the keys to having a healthy pet is an educated owner. Our trained and experienced staff members are available to answer your questions or to find solutions to your concerns, and we offer a variety of informational handouts available online on our Literature page to help you learn more about keeping your pet healthy and happy.

We want you to enjoy your visit and to feel confident that your pet is receiving the very best in animal health care, so if a question arises that isn’t answered below, please don’t hesitate to contact us.

Stay!

Q. Can I board my pets at the clinic?

A. Unfortunately, space does not allow us to board non-medical patients. We have compiled a list of kennels and pet sitters recommended by our clients. Have you had a great experience with a kennel or pet sitter? Please let us know!

Q. I would like to add a new furry (or feathered) member to my family. Where should I start looking?

A. The Burr Ridge Veterinary Clinic encourages everyone to consider adopting a pet from a reputable humane society or rescue organization. Thousands of homeless animals waiting for a forever home can be found at petfinder.com.

Sit Pretty!

Q. Can you recommend a groomer or trainer?

A. Of course! We have compiled a list of groomers and trainers by the recommendation of our clients. Have you had a great experience with a groomer or trainer? Please let us know!

Financial Policy

Q. Can you bill me later for my appointment?

A. Payment in full is due at the time that services are rendered. We accept personal checks, Visa, Master Card, American Express and Discover. Another option to those who qualify is Care Credit, sponsored by AAHA. Please contact us for details.

We are happy to supply written estimates for any procedure that your pet may undergo. A deposit will be required to treat major illnesses or for major surgeries.

Common Client Questions

Q. What do you think about pet insurance? Is it worth the cost?

A. We think pet insurance can be extremely useful and can help with veterinary bills, especially those unexpected illnesses.  Some companies our clients have recommended include ASPCA Pet Insurance, Embrace Pet Insurance, and Nationwide Pet Insurance. This handout goes through what to look for in a pet insurance company and lists companies we recommend. Have another suggestion? Please let us know!

Q. Will you remind me when my pet is due for a visit or a vaccine?

A. We do our best to notify you about one month prior to your pet’s due date by email (if you’ve provided one to us), or by mail. If any of your personal information has changed, including your address, please help us keep your account updated by filling out a welcome form under the resources tab.

Q. Is it really necessary to bring in a fecal sample every year?

A. Here’s the Scoop on Poop: Based on the recommendations of the CDC (Centers for Disease Control and Prevention) and CAPC (Companion Animal Parasite Control), Burr Ridge Veterinary Clinic recommends that every pet have a stool sample checked for intestinal parasites at least once a year. Checking for intestinal parasites is not only important for your pets health, but also for your and your family’s health. There are several parasites that dogs and cats can carry that are zoonotic, which means they can be passed onto humans. Giving your pet their heartworm medication year round can prevent some parasites, but not all. It is still important to have a stool sample checked even if your pet is not showing any symptoms of a problem.

For more information on zoonotic diseases, visit www.petsandparasites.org, or www.cdc.gov/healthypets/index.htm.

Q. I am going on vacation. Can I allow my pet sitter to bring my pet for his appointment? Should I notify the clinic of my absence?

A. Only persons listed on your Welcome Form are permitted to authorize medical treatment for your pet. If someone other than those listed on your registration form brings your pet to the clinic, we require a written letter from the owner giving permission to authorize treatment for the pet. Also, please remember that payment is due at the time of treatment. For your convenience, we will accept a credit card by phone.

Q. My pet is scheduled for a surgical appointment tomorrow. Can he eat the night before? Can my neighbor drop him off for me?

A. Clients will be given personalized instructions when the surgical appointment is scheduled. The basic instruction is: no food after 7pm the night before the appointment. No water the morning of surgery (after 7 am). Please bring your pet to clinic at 8:00am. If your pet is diabetic or has another health condition, please call and speak to a doctor or technician for specialized instruction. The person admitting the pet for a surgical appointment must be listed on the pet’s Welcome Sheet or have written permission from the owner(s) – No Exceptions!

Q. Can I get my pet medications from one of those online companies?

A. Ultimately, it is your decision where you purchase your pets medication.We do not recommend purchasing pet medications from an online company for many reasons. Some companies are not properly licensed or regulated and do NOT purchase the medications directly from the manufacturers.  Often products are purchased from other countries or through a third party.  When you purchase these medications, including heartworm preventative, from these sources, drug manufacurers will NOT guarantee them. Please know that our prices are very comparable and we often have rebates and other deals that online pharmacies are not able to offer.

Q. My pet has passed, and I feel as if no one understands. Is there anyone I can turn to?

A. The death of a beloved animal friend, whether furred, feathered or otherwise attired, whether a creature great or small, represents a very deep and significant loss to the loving human companion. The Chicago Veterinary Medical Association provides a free pet loss help line and support group. You may call and leave a voice message at 630-325-1600 at anytime. Your call will be returned between 7 – 9 pm each weekday evening. The “Wings” Pet Loss Support Group meets at 7.30 pm on the first Wednesday of each month at the CVMA offices in Hinsdale. All are invited.
For more information, click here.

Established in 1926, Hinsdale Animal Cemetery is the final resting place for thousands of beloved pets. The beauty of the grounds testifies to the love these pet owners have for their “furry kids”, with decorations placed for the different seasons, and many visitors to the grave sites.

Wildlife

Q. I am having a problem with wildlife at my home / I found a baby wild animal. What should I do?

A. Willowbrook Wildlife Center is an education center and a wildlife rehabilitation center operated by the Forest Preserve District of DuPage County. Although the Burr Ridge Veterinary Clinic is licensed to treat wildlife, we are not equipped for long term care or rehabilitation. Before approaching or touching any wild animal that is not in immediate danger, we strongly recommend contacting Willowbrook Wildlife Center. If the animal appears to be abandoned, you want to be sure before interfering as many parents leave the young alone for long periods of time.

Should you find a severely injured animal who needs immediate medical attention, remember, handling should be kept to a minimum and a cardboard box with a towel or an animal carrier (from a cat or dog) is good for transporting them. They’re injured and scared and see you as a predator so approach with caution. Be sure to avoid getting bit or scratched by using a towel or heavy leather gloves when moving the animal to the box. If possible, please call us before arriving at the clinic so we can be prepared for your arrival.