All of the medications, food, and supplements dispensed from our in-house pharmacy have proven to be safe and effective and are guaranteed by each manufacturer. You may request refills with your PetDesk app, on our website, or by calling us. If your pet has been seen by one of our veterinarians during the past year and any required diagnostics have been completed, most refills will be ready for pick up within 24 hours of your request. However, please note special order medications typically require a week’s advance notice. And, because we know pet parents lead busy lives and sometimes don’t realize their supply is running short, we can usually complete an “emergency” refill request within four hours. For a nominal fee, we’ll ship most medications and supplements to your home so don’t hesitate to request this option if it’s more convenient for you.