An Update on our COVID-19 Protocol

Updated: May 29, 2020

Burr Ridge Veterinary Clinic’s clients, patients, and staff are our family so we’re focused on doing everything needed to keep our family safe and healthy.  We want to assure you that none of BRVC’s doctors or staff are exhibiting COVID-19 symptoms (fever, cough, shortness of breath), no one has been exposed to someone who has tested positive for COVID-19, and no one has traveled outside of the U.S. since January 1.  In addition, we’re using recommended cleaning, personal protective equipment, and social distancing guidelines to minimize the possibility of transmitting the coronavirus to you or your family members and amongst our staff.

We’ll have a reduced number of doctors and staff in the clinic through June 30.  BRVC will open at 8am and close at 5pm Monday through Friday with a lunch break between 12:30 and 1:30pm.  On Saturdays, we’ll open at 8am and close at 2pm. 

The following are our veterinary services protocols in accordance with the Centers for Disease Control (CDC), American Veterinary Medical Association (AVMA) and American Animal Hospital Association’s (AAHA) recommendations.

  • To protect your health and the health of our doctors and staff, clients may not enter the clinic at this time.  In addition, we ask that you wear a face covering when talking with our staff outside of the clinic.
  • If you’re experiencing a fever, cough or shortness of breath or have been in contact with someone showing those symptoms or who tested positive for COVID-19, please call us at (630) 598-0600 to reschedule your pet’s appointment unless a healthy family representative can bring Fluffy or Fido to the clinic.
  • A limited number of doctors, veterinary technicians, and client relations team members will be available during business hours to triage and treat animals that need sick pet or emergency veterinary services and to provide preventative care.  If you’re not sure if your pet should be seen by a doctor, please text or call the clinic at (630)598-0600 with your concerns so we can decide if an appointment is needed.
  • Puppy and kitten first wellness exams will be scheduled, when requested, so our doctors can determine if any vaccines are needed.
  • We’ve opened up our schedule for pets that are due for non-essential services (wellness exams without rabies, leptospirosis or distemper vaccines, spay and neuter surgeries, routine dental cleanings, nail trims, anal gland expressions, and non-diagnostic bloodwork).  However, since we’re still working with a reduced number of veterinary care professionals, there will most likely be a delay in when these appointments can be scheduled.
  • Please prepare a written list of concerns we can share with the doctor who will examine your pet.  When you or a healthy family representative arrive for a doctor’s appointment, call us from your car.  One of our technicians will review a few basic questions about your pet’s health over the phone, meet you at your car, and ask you to remain outside of the clinic while the doctor examines your pet.  Please make sure we have your cell phone number so the doctor can contact you during the appointment to discuss his or her findings and review treatment recommendations.  At the end of the appointment, we’ll call you for payment and return your pet and a payment receipt to you in the parking lot.  We can also e-mail or mail a printed paid invoice to you.
  • We’ll continue to dispense medication and food refills so please submit your refill requests through PetDesk or by calling the clinic.  You’ll be asked to provide payment information in advance of pick up or when you arrive.  Call us when you arrive in the parking lot and one of our staff will deliver the medication(s) and or food to the table in front of the clinic. You may also order medication/food refills directly from Vetsource – BRVC’s online pharmacy – and have them shipped directly to your front door.

Thank you for understanding that all of these changes were implemented to make sure our pet families and veterinary care professionals stay healthy.  We’ll keep you informed when any of these protocols change or if additional ones are needed.

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