Updated: November 18, 2020
Burr Ridge Veterinary Clinic’s clients, patients, and staff are our family so we’re focused on doing everything needed to keep our family safe and healthy. We want to assure you that none of BRVC’s doctors or staff are exhibiting COVID-19 symptoms (fever, cough, shortness of breath, etc.), no one has been exposed to someone who has tested positive for COVID-19, and no one has traveled outside of the U.S. since January 1. In addition, we’re using recommended cleaning, personal protective equipment, and physical distancing guidelines to minimize the possibility of transmitting the coronavirus to you or your family members and amongst our staff.
We have a full complement of doctors and staff in the clinic. We open at 8am and close at 5pm Monday through Friday with a lunch break between 12:30 and 1:30pm. On Saturdays, we open at 8am and close at 2pm.
The following are our veterinary services protocols in accordance with the Centers for Disease Control (CDC), American Veterinary Medical Association (AVMA) and American Animal Hospital Association’s (AAHA) recommendations.
- If you’re experiencing a fever, cough or shortness of breath or have been in contact with someone showing those symptoms or who tested positive for COVID-19, please call us at (630) 598-0600 to reschedule your pet’s appointment unless a healthy family representative can bring Fluffy or Fido to the clinic.
- Wear a face mask that covers your mouth and nose when talking with our staff outside of the clinic or while in the clinic.
- To help keep you safe, warm and dry during cold or inclement weather, we’re streamlining the way in which your pet’s appointment information is collected. Depending upon the appointment type, you simply fill out a patient history form, surgical patient history form or dental patient history form at least two days before your appointment so we have all of the information needed to provide the very best veterinary care.
- When you or a healthy family representative arrive for an appointment, park in any one of the numbered spaces near our front door and let us know your space number when you text or call us.
- You may request curbside service or a limited access doctor appointment; please let us know which you prefer when scheduling your appointment.
- Curbside Service –Remain in your car until we let you know that we’re ready for your pet’s appointment and where we’ll meet you. Please remain in “your” numbered parking lot space while the doctor examines your pet so s/he can contact you during the appointment to discuss his or her findings and review treatment recommendations. At the end of the appointment, we’ll call you for payment and return your pet and a payment receipt to you. We can also e-mail or mail a printed paid invoice to you.
- Limited Access Doctor Appointment –Please remain in your car until we let you know we’re ready for your pet’s appointment. One family member may enter the clinic; we’ll meet you at the front door vestibule, weigh your pet upon entering the clinic, and escort you and your pet to an exam room where you’ll wait for the doctor. Check-out will occur in the exam room or at the front desk and you may be asked to leave the clinic through an exit away from the front doors.
- Surgeries, Dental Procedures or Day Admissions — Please remain in your car until we let you know we’re ready for your pet’s check in and where we’ll meet you. When you arrive to pick up your pet, park in any one of the numbered spaces near our front door and let us know you space number when you text or call us. We’ll take your payment information over the phone and let you know where we’ll meet you to review discharge instructions.
- The Illinois Department of Agriculture and Cook, DuPage, and Will Counties still require dogs and cats to be current on their rabies vaccines so haven’t extended the expiration date of rabies vaccine certificates that have already lapsed. To assist clients in complying with state and local rabies vaccine requirements, we’re doing our very best to schedule the earliest available appointments for pets that are overdue for a rabies vaccine.
- Our schedule remains open for pets that are due for non-essential services (wellness exams without rabies, leptospirosis or distemper vaccines, spay and neuter surgeries, dental cleanings, nail trims, anal gland expressions, and non-diagnostic bloodwork). Given the number of pets who need these services, it will most likely be several weeks before appointment dates are available.
- Technician appointments will continue as curbside service only. When you arrive, park in any one of the numbered spaces near our front door and let us know your space number. Remain in your car until one of our staff advises that we’re ready for your pet’s appointment and where we’ll meet you. Please remain in “your” numbered parking lot space until the appointment is completed. At the end of the appointment, we’ll call you for payment and return your pet and a payment receipt to you. We can also e-mail or mail a printed paid invoice to you.
- Food or medication pick up will continue as curbside service only. You may submit your refill requests through PetDesk, on our website, or by texting or calling the clinic at (630)598-0600. You’ll be asked to provide payment information in advance of pick up or when you arrive. Text or call us when you arrive in the parking lot and we’ll let you know if the medication(s) and/or food should be picked up at the front door or from a table in front of the clinic. You may also order medication/food refills directly from Vetsource – BRVC’s online pharmacy – and have them shipped directly to your front door.
Thank you for understanding that all of these changes were implemented to make sure our pet families and veterinary care professionals stay healthy. We’ll keep you informed when any of these protocols change or if additional ones are needed.