Below you’ll find some of the questions most frequently asked by clients and our answers. Our trained and experienced veterinary care team members are available to answer your questions or find solutions to your concerns. We want you to enjoy your visit and feel confident that your pet is receiving exceptional veterinary care, so if you have a question that isn’t answered below please call us at 630-427-4070 or e-mail us at email@example.com.
Can I board my pets at the clinic?
Unfortunately, space and staffing do not allow us to board non-medical patients. We have compiled a list of kennels and pet sitters recommended by our clients. Please let us know if you think someone should be added to our list!
I would like to add a new furry (or feathered) member to my family. Where should I start looking?
BRVC’s doctors and veterinary care team members encourage everyone to consider adopting a pet from a reputable animal rescue organization, shelter, or humane society. Thousands of homeless animals waiting for a forever home can be found at petfinder.com.
Can you recommend a groomer or trainer?
Can you bill me later for my appointment?
So that we can continue to provide you the highest quality of services using the most advanced medical technologies, we request that payment is made at the time services are rendered. We accept payment by cash, check, American Express, Discover, MasterCard, and Visa. In addition, we accept payment through Care Credit which offers several payment plan options for medical bills over $200. You may apply online at carecredit.com before your appointment or one of our client relations team members can help you apply the day of your appointment. We’re happy to prepare written estimates for services or procedures recommended by our doctors.
Common Client Questions
Do you recommend pet insurance?
We think pet insurance can be extremely useful in helping you afford needed medical care for your furry family member, especially accidental injuries, and unexpected illnesses. Some companies our clients have recommended include ASPCA Pet Insurance, Embrace Pet Insurance, and Nationwide Pet Insurance. Our insurance blog includes questions to ask when selecting a pet insurance company.
Will you remind me when my pet is due for a visit or a vaccine?
Health service reminders are sent two weeks before, one day after, and two weeks after the scheduled due date. Reminders will be sent electronically to clients for whom we have e-mail addresses and/or cell phone numbers. Mailed postcards will be sent only to those for whom we don’t have an e-mail address and cell phone number or who opt-out of electronic reminders. Please help us keep your account information up-to-date by notifying us if your address, phone number(s) or e-mail address change.
Is it really necessary to bring in a fecal sample every year?
Based on the recommendations of the CDC (Centers for Disease Control and Prevention) and CAPC (Companion Animal Parasite Council), we recommend that every pet have a stool sample checked for intestinal parasites at least once a year. Checking for intestinal parasites is not only important for your pet’s health, but also for you and your family’s health. There are several parasites that dogs and cats can carry that are zoonotic, which means they can be passed on to humans. Giving your pet their heartworm medication year-round can prevent some parasites, but not all. It’s still important to have a stool sample checked even if your pet is not showing any symptoms of a problem. For more information on zoonotic diseases, please visit petsandparasites.org,
I am going on vacation. Can my pet sitter bring my pet for its appointment and do I need to notify the clinic of my absence?
Only persons listed on your Client Form are permitted to authorize medical treatment for your pet. If someone other than those listed on your form brings your pet to the clinic, we require a written letter from the owner giving permission to authorize treatment for the pet. Please remember that payment is due at the time of treatment and, for your convenience, we’ll accept credit card information by phone.
My pet is scheduled for a surgical appointment tomorrow. Can he eat the night before? Can my neighbor drop him off for me?
Clients will be given personalized instructions when the surgical appointment is scheduled. The basic instructions are no food after 7 pm the night before the appointment; no water after 7 am the morning of surgery; please arrive at 8 am. If your pet is diabetic or has another health condition, please call and speak with a doctor or technician for specialized instructions. The person admitting the pet for a surgical appointment must be listed on your Client Form or have written permission from the owner(s). No exceptions, please!
Should I get my pet medications from an online retailer?
Ultimately, it’s your decision where you purchase your pet’s medications. We do not recommend purchasing pet medications from an online company for many reasons. Some companies are not properly licensed or regulated and do NOT purchase the medications directly from the manufacturers. Products sold online are often purchased from other countries or through a third party. When you purchase these medications from online sources, including heartworm preventatives, drug manufacturers will NOT guarantee them. Our prices are very competitive and we often have rebates and other deals that online pharmacies can’t offer.
My pet has passed, and I feel as if no one understands. Is there anyone I can turn to?
The death of a beloved animal friend, whether furry, feathered or otherwise attired, whether a creature great or small, represents a very deep and significant loss to its loving human companions. The Chicago Veterinary Medical Association provides a free pet loss helpline and support group for the public. You may leave a voicemail message at 630-325-1600 at any time and your call will be returned between 7 – 9 pm each weekday evening. CVMA’s “Wings” Pet Loss Support Group meets at 7:30 pm on the first Wednesday of each month at its Burr Ridge office. For more information, click here.
Established in 1926, Hinsdale Pet Memorial Services is the final resting place for thousands of beloved pets. The beauty of the grounds testifies to the love these pet owners have for their “furry kids”, with decorations placed for the different seasons, and many visitors to the grave sites.
What should I do if I’m having a problem with wildlife at my home or find a baby wild animal?
Willowbrook Wildlife Center is a wildlife education and rehabilitation center operated by the Forest Preserve District of DuPage County. Although BRVC is licensed to treat wildlife, we are not equipped for long-term care or rehabilitation. Before approaching or touching any wild animal that is not in immediate danger, we strongly recommend contacting Willowbrook Wildlife Center since many wildlife parents leave their young alone for long periods of time.
Should you find a severely injured animal that needs immediate medical attention, please remember handling should be kept to a minimum and a cardboard box with a towel or a dog or cat carrier can be used to transport them. They’re injured and scared and see you as a predator so you should use caution when you approach them. Use a towel or heavy leather gloves when moving the animal to a box or carrier to avoid bites or scratches. Whenever possible, please call us before arriving at the clinic so we’re prepared for your arrival.