Burr Ridge Veterinary Clinic  in Darien, IL is seeking a full-or part-time Client Relations Team member to join our AAHA-accredited, privately-owned small animal hospital. We have served the pets and families of the western Chicago suburbs since 1975 to   rave reviews   from both clients and the staff we value so much—in fact, most of our team has been with the clinic for a decade or more.

Our CRT members are the first voice current and potential clients hear when they contact us and are patient, empathetic, and passionate about pets and their families.  The ideal candidate is self-motivated, compassionate, enthusiastic, and works well with other team members. 

Minimum Qualifications:

  • High school diploma or equivalent
  • Veterinary experience – 1 year (preferred)
  • Customer service experience – 2 years (preferred)
     

Skills Needed:

  • Ability to read and comprehend instructions
  • Compassionate and effective communication with clients in person and by phone
  • Ability to provide exceptional customer service skills in a fast-paced environment
  • Previous computer-based veterinary software and app experience

Job Responsibilities:

Essential functions include, but are not limited to:

  • Answer the phone, book appointments in a timely manner, and confirm scheduled appointments
  • Accurate client and patient computerized record keeping including message documentation
  • Answer client questions about veterinary services and products, provide knowledgeable advice about the value of wellness services, flea/tick/heartworm preventatives, and home dental products and provide routine medication administration instructions to clients
  • Manage record requests between referring and specialty veterinarians and from clients or other general practice animal hospitals
  • Collect, label and transfer specimens to lab area within clinic
  • Attend staff meetings, continuing education seminars and lunch and learns

Ready to Apply? 

Please submit a cover letter highlighting why you’d be a good fit for our practice, if you’re interested in part- or full-time employment, and a current resume to   [email protected].  We will contact you within one week of receiving your materials if we’d like to schedule an interview. Burr Ridge Veterinary Clinic is an Equal Opportunity Employer, and we’re committed to creating an inclusive environment for all employees. If you need reasonable accommodation at any point in the application or interview process, please let us know.